1. What products does Tolopet sell?

Tolopet specializes in custom printed T-shirts and hoodies. All products are designed in-house and printed on demand to ensure quality and reduce waste.

2. Are your products made to order?

Yes. All items sold on Tolopet are made to order. Each product is printed and prepared specifically after an order is placed.

3. How long does it take to process an order?

Order processing typically takes 3–5 business days, which includes printing, quality inspection, and packaging. Orders are processed Monday through Saturday, excluding public holidays.

4. How long does shipping take?

United States: 5–7 business days after order processing

International: 10–20 business days, depending on destination and customs clearance

Delivery times are estimates and may vary due to external factors.

5. How much does shipping cost?

Tolopet offers flat-rate shipping:

United States: $5.24 per order

International: $9.99 per order

Shipping fees are displayed at checkout before payment is completed.

6. Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details. Tracking information may take 24–48 hours to update after shipment.

7. Can I change or cancel my order?

Orders may only be changed or canceled within a short time after purchase. Once production has begun, changes or cancellations may no longer be possible. Please contact us as soon as possible for assistance.

8. What is your return and refund policy?

Because our products are made to order, we do not accept returns or exchanges for size or preference issues.
However, if your item arrives damaged, defective, or incorrectly printed, please contact us within 7 days of delivery with photo evidence. Approved cases will receive a replacement or refund.

9. What payment methods do you accept?

We accept secure payments via:

Debit & Credit Cards (Visa, MasterCard, American Express, etc.)

PayPal

Apple Pay

Google Pay

All payments are processed securely through trusted third-party payment providers.

10. Is my payment information secure?

Yes. All transactions are protected with SSL encryption, and payment details are handled securely by our payment processors. Tolopet does not store full payment card information.

11. Do you ship internationally?

Yes, Tolopet offers international shipping. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

12. What if I entered the wrong shipping address?


Customers are responsible for providing an accurate and complete shipping address at checkout. Tolopet is not responsible for delays or losses caused by incorrect or incomplete address information.

13. How can I contact customer support?

If you need assistance, please contact us using the details below:

Email: support@tolopet.com
Phone: (+1) 207-345-6291
Working Hours: 7:00 AM – 5:00 PM (EST), Monday – Saturday

14. Where is Tolopet located?

Tolopet is based in the United States at:
Address: 554 W Old Main Rd, Lowell, ME 04493, United States