At Tolopet, we are committed to providing transparent and reliable shipping information to ensure a smooth and trustworthy shopping experience for our customers.

Order Processing Time

All products sold on Tolopet are made to order. Once an order is placed, it typically requires 3–5 business days for processing. This includes printing, quality inspection, and packaging.

Orders are processed Monday through Saturday, excluding public holidays.

Shipping Time & Delivery Estimates

Shipping times may vary depending on the destination and the shipping method selected at checkout.

  • United States: Estimated delivery time is 5–7 business days after order processing.

  • International Shipping: Estimated delivery time is 10–20 business days, depending on the destination country and customs procedures.

Please note that delivery timeframes are estimates only and may be affected by factors beyond our control, including carrier delays, weather conditions, or customs clearance.

Shipping Rates

Tolopet offers flat-rate shipping, which will be clearly displayed at checkout before payment is completed.

United States: $5.24 flat-rate shipping

International: $9.99 flat-rate shipping

Shipping fees apply per order unless otherwise stated.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information sent to the email address provided at checkout. Tracking updates may take 24–48 hours to become available after shipment.

Incorrect Address & Delivery Issues

Customers are responsible for providing an accurate and complete shipping address at the time of purchase. Tolopet is not responsible for delays, losses, or returned shipments resulting from incorrect or incomplete address information.

If you experience any delivery-related issues, please contact our customer support team as soon as possible for assistance.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by local authorities. These charges are not included in the product price or shipping cost.

Contact Information

If you have any questions regarding shipping or need assistance with your order, please contact us using the information below:

Email: support@tolopet.com
Phone: (+1) 207-345-6291
Working Hours: 7:00 AM – 5:00 PM (EST), Monday – Saturday
Address: 554 W Old Main Rd, Lowell, ME 04493, United States