Cancellation Policy

At Frinkie, we understand that plans can change. This Cancellation Policy outlines when and how you can cancel an order, what exceptions apply, and how refunds are handled. Our goal is to ensure a fair and transparent process for all customers.

Website: https://frinkie.com

1. Eligibility for Cancellation

You may request to cancel your order if it has not yet been shipped and is not a custom-made or special-order item.

Orders that have already been dispatched cannot be canceled. In such cases, you may proceed with a return after delivery, following our Returns & Refunds Policy.

Custom-made, personalized, or final sale items are not eligible for cancellation, due to their unique nature.

2. How to Cancel an Order

To cancel an order:

  1. Email [email protected] with your order number and cancellation request
  2. Our team will confirm the order status and eligibility
  3. If eligible, your cancellation will be approved and processed accordingly

We recommend submitting your cancellation request as soon as possible after placing the order to increase the chances of successful cancellation.

3. Refund for Canceled Orders

If your order qualifies for cancellation:

  • A full refund will be issued to your original payment method
  • Refunds are typically processed within 4–8 business days after approval
  • If the order has not shipped, shipping fees will also be refunded

If your order has already shipped, shipping costs are non-refundable, and the return must follow our Returns & Refunds Policy

4. Final Sale Items

Products marked as Final Sale:

  • Cannot be canceled or returned under any circumstances
  • Will be clearly labeled as Final Sale on the product page and during checkout

Please review item details carefully before placing an order.

5. Incorrect or Missing Items

If you receive:

  • The wrong product, or
  • An order with missing items

Please contact us at [email protected] within 30 days of delivery. We will promptly resolve the issue by offering one of the following:

  • Sending the correct or missing item at no additional cost, or
  • Issuing a partial or full refund, based on item availability and your preference

6. Contact Us

For any cancellation-related inquiries or assistance, please reach out to our customer support team:

We are committed to providing clear and timely communication for all order-related matters.