Billing Terms & Conditions

At Frinkie, we are committed to providing customers with a secure, transparent, and trustworthy shopping experience. These Billing Terms & Conditions outline our policies on accepted payment methods, billing, order processing, shipping, returns, cancellations, and fraud prevention.

1. Service Availability

Our services are currently available to customers with valid shipping addresses within the United States. Orders placed outside our supported region will not be processed.

2. Accepted Payment Methods

We accept secure payments via the following methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • PayPal

All payments must be authorized and are processed in U.S. Dollars (USD). Transactions are encrypted and handled via PCI-compliant payment gateways. No hidden fees are added during checkout.

3. Payment Accuracy

Customers must provide accurate billing information that matches their issuing bank or financial institution.
Orders containing mismatched or unverifiable billing details may be delayed, declined, or canceled. We will notify you via email in such cases.

4. Order Processing

  • Orders are typically processed within 1–3 business days (excluding Sundays and U.S. federal holidays).
  • The order total, including product price, applicable sales tax, and shipping fees, is shown clearly at checkout.
  • You will receive an order confirmation email immediately after purchase, and a shipping notification when your package is dispatched.

Frinkie does not charge for products that are out of stock or unavailable. Customers will be notified and refunded promptly in such cases.

5. Shipping Information

We currently ship only within the United States.

  • Estimated Delivery Time: 3–6 business days (may vary due to location, carrier, or weather delays).
  • Shipping Fee: Flat rate of $6.95 per order.

Delivery estimates are not guaranteed. For detailed shipping policies, refer to our Shipping Policy.

6. Returns & Refunds

We offer a 30-day return window from the date of delivery.

Conditions:

  • Items must be unused, undamaged, and returned in their original packaging.
  • Return shipping costs for non-defective items are the customer’s responsibility.
  • If your item is defective or damaged on arrival, please email us at: [email protected] within 30 days.
  • Refunds are issued within 4–8 business days after the returned item has been received and inspected.

Please review our Return & Refund Policy for full details.

7. Order Cancellations

You may cancel an order before it ships by emailing [email protected].
Once the order is dispatched, it cannot be canceled and must follow the return policy.

  • Shipping fees are non-refundable once an order has been shipped.

8. Fraud Prevention

To protect our customers and ensure secure transactions:

  • Frinkie may request additional verification, such as a government-issued ID or contact confirmation.
  • We reserve the right to cancel any suspicious or high-risk orders.
  • Confirmed fraudulent transactions will be reported to the appropriate legal authorities.

Your payment information is never stored in plain text and is protected in accordance with industry standards.

9. Policy Updates

These Billing Terms & Conditions may be updated at any time.
We encourage customers to review this page regularly to stay informed about any changes.

10. Contact Us

For inquiries related to billing, payment, shipping, returns, or cancellations, contact our support team: