At Frinkie, your satisfaction is our priority. We offer a fair, transparent, and straightforward return and refund process to ensure you feel confident shopping with us.
Website: https://frinkie.com
1. Service Availability
Our return and refund services are currently available to customers in the United States only.
2. Return Eligibility
You may request a return within 30 days of delivery by contacting [email protected].
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Include original packaging, tags, and accessories (if applicable)
- Be returned within the 30-day window
Items that are returned used, damaged (not due to shipping), or missing original packaging may not be accepted for return.
3. Non-Returnable Items
The following types of items cannot be returned:
- Final sale or clearance merchandise
- Customized or personalized products
- Gift cards or free promotional items
- Items that are used, or damaged due to misuse
4. How to Return an Item
To initiate a return:
- Email us at [email protected] with your order number and reason for return
- Our team will provide return instructions and the correct return address
- Pack the item securely and ship it using a trackable carrier
Return shipping is the responsibility of the customer, unless the item is defective or was sent in error.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Contact [email protected] within 30 days of delivery
- Provide your order number and photos of the item, if possible
- We will offer either:
- A replacement at no cost, or
- A full refund, including original shipping (if applicable)
6. Refund Processing
After we receive and inspect your return:
- We will notify you via email regarding the refund status
- If approved, the refund will be issued to your original payment method within 4–8 business days
Original shipping fees are non-refundable, unless we made an error in fulfillment or shipping.
7. Late or Missing Refunds
If your refund hasn’t appeared:
- Check your bank or credit card account again
- Contact your financial institution—some may take extra time to post refunds
- If you still haven’t received it, email us at [email protected]
8. Exchanges
We do not currently support direct exchanges.
If you would like to exchange a product:
- Complete a return for the unwanted item
- Then place a new order for the desired product
9. Contact Us
For questions about returns, refunds, or related issues, contact us:
- Email: [email protected]