Frequently Asked Questions (FAQ)

Frinkie – Your Trusted Shopping Destination

Website: https://frinkie.com

1. Where does Frinkie ship to?

We currently ship to valid addresses within the United States only. International shipping is not available at this time.

2. How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 3–6 business days after dispatch. You will receive a tracking number by email once your order ships.

3. What shipping carrier do you use?

We use reliable U.S.-based carriers such as USPS, UPS, or FedEx, depending on your location and order size.

4. How much is shipping?

We charge a flat shipping rate of $6.95 for all U.S. orders. Shipping cost is clearly shown at checkout before you complete payment.

5. Can I cancel my order?

Yes, you may request a cancellation before your order has shipped by emailing us at [email protected].
Once shipped, cancellations are no longer possible, but you can return the item according to our Returns & Refunds Policy.

6. How do I return an item?

You can request a return within 30 days of delivery by contacting us at [email protected]. Items must be unused, in original packaging, and meet our eligibility conditions.

7. Do I need to pay for return shipping?

Yes, return shipping costs are the customer’s responsibility unless the item is defective or sent in error.

8. When will I receive my refund?

Refunds are processed within 4–8 business days after the returned item is received and inspected. Refunds go back to your original payment method.

9. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • PayPal

All payments are processed securely in U.S. Dollars (USD).

10. Is my payment information secure?

Yes. We use SSL encryption and work with PCI-compliant payment providers. Frinkie does not store full credit card numbers or CVV codes.

11. I received the wrong or damaged item — what should I do?

Please contact us within 30 days of delivery at [email protected] with your order number and photos. We will send a replacement or offer a refund at no extra charge.

12. Do you offer exchanges?

We do not offer direct exchanges. To exchange an item, please return the original and place a new order.

13. Are all items returnable?

Some items are non-returnable, including:

  • Final Sale items
  • Personalized or custom-made items
  • Gift cards and free gifts
  • Used or worn products

These will be clearly labeled before purchase.

14. How can I contact Frinkie customer support?

You can reach our customer service team by email at: