FAQ
ORDERS & PURCHASING
A: Simply browse our shop, select your desired products, add them to your cart, and proceed to checkout. You’ll need to provide your email address, shipping address, and payment information to complete your purchase.
We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are securely processed using SSL/TLS encryption.
Orders can be cancelled within 24 hours. Contact support@lanahe.com or +1 (239) 342-0019. Once shipped, orders cannot be cancelled but returns can be initiated under our Return & Refund Policy.
Use the “MY ACCOUNT” link to create your account and manage orders and your wishlist.
Yes, click on any product page to add it to your wishlist.
Gift cards are not specified. Store credit may be offered in some refund cases; see our Return & Refund Policy or contact support for details.
SHIPPING & DELIVERY
We offer worldwide shipping, including all U.S. states.
- Domestic (USA): 4–9 business days total (processing + shipping)
- International: 8–23 business days total (processing + shipping)
- Domestic: $6.25 USD
- International: $13.95 USD
Not specified on the website. Please contact support@lanahe.com for bulk or wholesale inquiries.
Contact support@domyso.com or +1 (239) 342-0019 with photos of the product/packaging and your tracking number.
The shipping address can only be changed before dispatch. After the order ships, changes are no longer possible.
Orders are processed on business days only. There is no weekend/holiday processing.
Contact support within 7 days of the missed delivery date so we can investigate with the carrier.
RETURNS & REFUNDS
You have 30 calendar days from the purchase date to initiate a return.
Contact support to obtain a Return Authorization (RA) and instructions. Once approved, send the item back according to the guidelines in our Return & Refund Policy.
Items that are unused, unassembled, in original packaging, and undamaged are generally eligible for return.
Not specified on the website. Please contact support@lanahe.com for bulk or wholesale inquiries.
Contact support@domyso.com or +1 (239) 342-0019 with photos of the product/packaging and your tracking number.
The shipping address can only be changed before dispatch. After the order ships, changes are no longer possible.
Orders are processed on business days only. There is no weekend/holiday processing.
Contact support within 7 days of the missed delivery date so we can investigate with the carrier.
PAYMENTS
Yes. Payments are processed using SSL/TLS encryption and PCI DSS–compliant gateways.
Check your billing information, available funds, card validity, or contact your bank/payment provider.
Yes, sales tax is calculated based on your delivery address.
All prices are in USD.
You’ll receive an order confirmation email once your payment is successful.
Your order confirmation email serves as your receipt/invoice.
Contact support within 7 days of the missed delivery date so we can investigate with the carrier.
ACCOUNT & SUPPORT
Click “MY ACCOUNT” in the header and follow the registration steps.
Use the “Forgot Password” link on the login page or contact support.
Log into your account and update your information in the account dashboard.
Yes. Contact support@domyso.com to request account deletion.
Email or call:
- Email: support@novari.com
- Phone: +1 (239) 342-0019
Our support team is available 24/7.
Typically 24–48 hours.
CONTACT & CUSTOMER SERVICE
- Email: support@lanahe.com
- Phone: +1 (239) 342-0019
- Address: 1015 Sneed Rd, Decatur, TN 37322, USA
- Website: https://domyso.com
Social media presence may include platforms such as Twitter/X, Pinterest, TikTok, and others. Check our Website footer for the latest official links
Email us or use the Contact Us form on our Website.
Email support@domyso.com with a description of the issue and screenshots if possible.
See our Privacy Policy at https://domyso.com/privacy-policy/
