Payment Terms

Effective Date: December 11, 2025
Last Updated: December 11, 2025

1. Introduction

These Payment Terms (“Terms”) outline the payment policies and procedures for purchases made on the Domyso website (“Website”) located at https://domyso.com. By making a purchase on our Website, you agree to be bound by these Payment Terms and all applicable laws and regulations.

Domyso is a pet supplies retailer specializing in premium pet food, nutritional supplements, toys, and accessories for dogs, cats, and other companion animals. We provide secure, convenient payment options to ensure a seamless shopping experience for our customers.

2. Company Information

  • Legal Name: Domyso
  • Business Address: 3057 U K Cir Apt 2848, Winter Park, FL 32792, United States
  • Email: support@domyso.com
  • Phone: +1 (959) 271-0114
  • Website: https://domyso.com
  • Working Hours: 8 AM – 5 PM (EST), Monday – Saturday

3. Accepted Payment Methods

Domyso currently accepts the following payment methods:

3.1 PayPal

Status: Active and operational

Supported Payment Types via PayPal:

  • PayPal Account Balance
  • Credit Cards (Visa, Mastercard, American Express, Discover) processed through PayPal
  • Debit Cards (Visa, Mastercard, Discover) processed through PayPal
  • PayPal Credit (where available)
  • Bank Account transfers (where available)

PayPal Security:

  • All transactions are encrypted using TLS 1.3 (minimum) encryption
  • PayPal handles all sensitive payment information securely
  • Complete credit/debit card details are NOT stored on Domyso servers
  • PCI DSS Level 1 compliance for payment processing

PayPal Privacy:

4. Payment Processing

4.1 How Payment Works

  1. Add Items to Cart: Browse and select pet products from our Website
  2. Proceed to Checkout: Review your order and shipping information
  3. Select PayPal: Choose PayPal as your payment method
  4. PayPal Authorization: You will be redirected to PayPal’s secure payment portal
  5. Complete Payment: Authorize the transaction through PayPal
  6. Confirmation: You will receive an order confirmation email with transaction details

4.2 Order Confirmation

After successful payment:

  • You will receive an order confirmation email to the email address associated with your account
  • Your order confirmation will include:
    • Order number and date
    • Itemized list of products
    • Order total and shipping address
    • Estimated delivery timeline
    • Tracking information (provided when order ships)

4.3 Payment Timing

  • Immediate Processing: Payments are processed immediately upon successful authorization
  • Fund Transfer: Funds are transferred to Domyso’s PayPal account after your authorization
  • Order Fulfillment: Your order will be processed and prepared for shipment (see Shipping Policy)

5. Pricing and Charges

5.1 Product Pricing

  • Currency: All prices displayed in US Dollars (USD)
  • Display: Prices shown at checkout are final and include all applicable taxes
  • Updates: Domyso reserves the right to modify prices at any time without prior notice
  • Locked Price: Your order price is locked at the time of checkout

5.2 Taxes and Fees

  • Sales Tax: Sales tax is calculated and added based on your shipping address
  • Shipping Fees: Shipping costs are calculated separately (see Shipping Policy)
  • No Hidden Fees: All charges are disclosed before you authorize payment
  • Transparent Checkout: Your final total is clearly displayed before payment authorization

5.3 Pricing Errors

If a pricing error occurs:

  • Domyso reserves the right to cancel or correct the order
  • You will be notified immediately if your order is affected
  • We will provide a refund for any payment charged
  • Domyso is not obligated to honor prices listed in error

6. Payment Disputes and Chargebacks

6.1 Dispute Resolution

If you dispute a charge:

  1. Contact Domyso First: Email us at support@domyso.com within 5 business days
  2. Provide Details: Include order number and reason for dispute
  3. Investigation: We will investigate the issue and respond within 5-10 business days
  4. Resolution: We will work to resolve the issue fairly

6.2 Chargeback Policy

  • PayPal Disputes: Use PayPal’s dispute resolution process rather than issuing chargebacks
  • Consequences: Chargebacks may result in:
    • Account suspension or termination
    • Future order rejection
    • Non-refundable chargeback fees
  • Cooperation: We will cooperate with PayPal and your financial institution in dispute investigations

6.3 Fraud Prevention

To prevent fraud:

  • Your order may be placed on hold for verification
  • We may request additional information to confirm your identity
  • Orders flagged as potentially fraudulent may be cancelled without liability
  • Domyso cooperates with law enforcement if fraud is suspected

7. Payment Security and Data Protection

7.1 Security Measures

  • Encryption: All data transmitted is encrypted using TLS 1.3 (minimum)
  • Secure Connection: The Website uses HTTPS with valid SSL certificates
  • No Card Storage: Complete credit/debit card numbers are never stored on our servers
  • PCI Compliance: Payment processing meets PCI DSS Level 1 standards
  • Regular Audits: We conduct regular security assessments and audits

7.2 Your Information Security

  • Sensitive Handling: Your payment information is treated with the highest security
  • Limited Access: Only authorized personnel have access to payment information
  • Data Breach Response: In case of a breach, affected customers will be notified within 30 days
  • Compliance: We comply with all applicable data protection regulations

7.3 Your Responsibility

  • Protect Your Account: Keep your PayPal account credentials secure and confidential
  • Monitor Statements: Regularly review your payment statements for unauthorized charges
  • Report Issues: Immediately report any suspicious activity to PayPal or your bank
  • Verify Connection: Always verify the Website URL is correct before entering payment information

8. Refunds and Credits

8.1 Refund Processing

  • Timeline: Approved refunds are processed within 5-7 business days
  • Return to PayPal: Refunds are issued back to your original PayPal account or payment method
  • Processing Time: Your bank or PayPal account may take additional time to reflect the refund
  • Refund Status: You will receive an email notification when your refund is processed

8.2 Partial Refunds

  • Applicable to: Returns of partial orders or damaged products
  • Calculation: Refund amount is based on the product price (excluding non-refundable shipping)
  • Details: See Return & Refund Policy for complete refund information

8.3 Non-Refundable Items

The following are non-refundable:

  • Shipping charges (except for our error or damaged delivery)
  • Final Sale items
  • Personalized or custom pet products
  • Gift cards

9. Recurring Charges and Subscriptions

9.1 Auto-Delivery Programs (if available)

If Domyso offers auto-delivery or subscription services:

  • Authorization: You authorize recurring charges at your chosen frequency
  • Flexible: You can pause or cancel anytime before the next billing date
  • Reminder: You will receive email reminders before each charge
  • Easy Management: Manage subscriptions through your Domyso account

9.2 Cancellation

  • Process: Cancel through your account settings or contact support@domyso.com
  • Effective Date: Cancellation takes effect immediately
  • Prorated Credits: If applicable, unused portion may be credited
  • Confirmation: You will receive a cancellation confirmation email

10. Failed Payment Attempts

10.1 Payment Failure

If your payment fails:

  • Notification: You will receive an email notification of the failure
  • Reason: The notification will include the reason for the failure
  • Retry: You can update your payment method and retry through your account
  • Order Hold: Your order will be placed on hold until payment succeeds

10.2 Multiple Failed Attempts

  • Automatic Cancellation: After 3 failed payment attempts, your order may be cancelled
  • Inventory Release: Held inventory may be released back to stock
  • Reordering: You can place a new order with updated payment information

11. Gift Cards and Store Credit (if applicable)

  • Redemption: Gift cards and store credit can be applied at checkout
  • Balance: Your gift card balance is displayed in your account
  • Expiration: Gift cards have no expiration date
  • Non-Transferable: Gift cards are non-transferable and non-refundable
  • Partial Balance: If your purchase exceeds your gift card balance, you can pay the difference using PayPal

12. Invoices and Receipts

12.1 Order Receipts

  • Automatic Email: An order receipt is sent to your email immediately after payment
  • Invoice Number: Each receipt includes a unique invoice number for reference
  • Contents: Receipt includes order details, charges, and shipping information
  • Archival: Keep your receipt for warranty claims and returns

12.2 Tax Invoices

  • Sales Tax: Where applicable, sales tax is itemized on your receipt
  • Business Orders: Businesses may request a formal tax invoice
  • Contact: Email support@domyso.com for business invoice requests

13. Payment Terms Modifications

13.1 Changes to Terms

Domyso reserves the right to modify these Payment Terms:

  • Notice: Changes will be posted on this page with an updated effective date
  • Timeline: We will provide 30 days’ notice for material changes
  • Acceptance: Your continued use of the Website constitutes acceptance of updated terms
  • Review: You are responsible for reviewing these terms periodically

13.2 New Payment Methods

If Domyso adds new payment methods in the future:

  • They will be made available through the checkout process
  • Each method will have its own terms and conditions
  • Your existing orders are not affected

14. Contact Information

Payment Questions

For payment-related questions or concerns:

ChannelDetails
Email (Preferred)support@domyso.com (responds within 5 business days)
Phone+1 (959) 271-0114 (Mon-Fri, 9am-5pm EST)
Postal Mail3057 U K Cir Apt 2848, Winter Park, FL 32792
Websitehttps://domyso.com (contact form, if available)

PayPal Support

For PayPal-specific issues:

15. Dispute Resolution and Governing Law

15.1 Applicable Law

  • Jurisdiction: These Payment Terms are governed by the laws of the State of Florida, USA
  • Venue: Any legal disputes shall be brought in the state or federal courts located in Florida
  • International: International customers agree to these terms and Florida jurisdiction

15.2 Dispute Resolution Process

  1. Direct Contact: Contact Domyso at support@domyso.com with details
  2. Investigation: We will investigate and respond within 10 business days
  3. Negotiation: We will work toward a fair resolution
  4. Escalation: If unresolved, parties may pursue legal remedies

16. Definitions

  • PayPal: The PayPal payment platform and associated services
  • Transaction: A complete payment exchange for goods and services
  • Authorization: Approval of payment from your PayPal account or payment method
  • Chargeback: A reversal of payment initiated through your bank or PayPal
  • Refund: Return of funds to your original payment method
  • Order: Your purchase of pet products from Domyso
  • Website: The Domyso website at https://domyso.com

17. Acknowledgment and Acceptance

By making a purchase on the Domyso Website, you acknowledge that you:

  • Have read and understood these Payment Terms
  • Agree to be bound by these terms and all applicable laws
  • Are authorized to make the purchase
  • Are at least 18 years of age (or have parental consent if under 18)
  • Accept all payment terms and conditions
  • Authorize Domyso to charge your selected payment method

© 2025 Domyso. All rights reserved.

For the most current version of these Payment Terms, please visit: https://domyso.com/payment-terms/